Shipping information
Shipping Methods
We offer several shipping methods so you can choose the option that suits you best. The available methods may vary depending on your location. Our shipping partners include DHL,POSTNL ect.
Postage costs
Shipping costs are calculated during the checkout process based on your location and the shipping method you choose. You can always see the shipping costs before you complete the payment.
Shipping times
- Standard Shipping: 2-5 business days (depending on your location)
Processing time
Our processing time is usually 1-2 business days. This means that we prepare your order and make it ready to ship before it is actually shipped. This may take a little longer during the holidays or other busy periods.
International Shipping
We ship to most countries worldwide. For international orders, additional customs fees and taxes may apply depending on your country. These fees will be displayed during the checkout process, if available.
Track & Trace
Once your order has been shipped, you will receive an email with a tracking number so you can track your package. Follow the status of your order easily via the tracking link you will receive.
Problems with your order?
If you experience any problems with your order or if your package is delayed, please feel free to contact our customer service at fashionbymoon@hotmail.com
